Help Requests

(Click any link below to create a help request regarding the listed topic)

• General Help Question
• Account Creation (online sites, domain, email, etc.) 
• Blackboard Site Creation (new and copy site creation)
• General Blackboard (general questions or help requests about Blackboard)
• Classroom Technology (report equipment problem, lamp burn out, etc.)
• Network (connectivity, area outages, new cable request, etc.)
• Password (online, login, email, etc.)
• Phone (line noise, broken handset, features, moves, etc.)
• Printing (broken printer, faxing, scanning, error messages, etc.)
• Voicemail (voicemail issues, voicemail password, etc.)

Online Resources

• Atomic Learning  (Username: cui; Password: eagles)
• Printer Installation Website
• Password Self-Service Management 
• Concordia Admin Network Account and Password Policy 
• Concordia Admin Network Acceptable Use Policy 
• Software available in Campus Computer Labs 
• Microsoft Office Support Website
• Microsoft Support Website
• Computer Software and Hardware discount information
• Frequently Asked Questions (Coming Soon)

User Guides

• Classroom (for rooms with LCDs)
• Phone/Voicemail (guides, quick references) 

Downloads

• Foxit PDF Reader (a free PDF reader)
• PrimoPDF (a free PDF creator tool)
• SpyBot Search and Destroy (spyware protection and scanner)
• Spyware Blaster (preventative spyware installation software)